Reliance on Client Information: Our advice is solely based on the information and documents you (the Client) provide. We are not responsible for errors or omissions resulting from inaccurate information supplied by you.
Included Services: Our services typically include case assessment, providing a document checklist, and assisting with application form completion.
Excluded Services: Our service does not include the payment of government fees, the Immigration Health Surcharge (IHS), or third-party costs (e.g., translation, medical fees).
2. No Guarantee of Outcome
Visa Decision: The final decision on any visa application rests solely and exclusively with the relevant UK immigration authorities.
No Guarantee: We do not, and cannot, guarantee the success or approval of any visa application. Any timeline or estimate provided is based on current processing standards and may change.
3. Client Responsibilities (What You Must Do)
Accuracy: The Client must ensure that all information, documents, and statements provided to us are true, accurate, complete, and genuine.
Timeliness: The Client is responsible for submitting all required documents within the timelines specified by the consultant.
Change of Circumstances: The Client must immediately inform us of any relevant change in their circumstances that may affect the application outcome.
Breach: We reserve the right to terminate the agreement without a refund if the Client provides false, misleading, or fraudulent information.
4. Fees and Payment Terms
Service Fees: All consultancy service fees must be paid according to the agreed-upon schedule as outlined in the separate Client Agreement or Retainer Agreement.
Non-Refundable: Government application fees and the IHS are not included in our service fees and are usually non-refundable by the government.
Refund Policy (Crucial Section): A clear and detailed refund policy must be stated. Key points usually include:
Initial Assessment/Retainer Fees are typically non-refundable once the work has commenced.
No refund will be issued if the Client withdraws their case after significant work has been performed.
No refund will be issued if the application is refused due to the Client’s failure to provide genuine documents, failure of medicals, or providing false information.
If the agreement is terminated by the Consultant due to the Client’s breach (as per point 3), all fees paid are typically forfeited.
5. Confidentiality and Data Protection
Confidentiality: We will treat all personal and case-related information provided by the Client as strictly confidential.
Data Handling: We handle and process the Client’s personal data in accordance with the UK General Data Protection Regulation (GDPR) and other relevant UK data protection laws.
Disclosure: Information will only be disclosed to third parties (e.g., government agencies) for the purpose of fulfilling our services or as required by law.
6. Limitation of Liability
Our liability for any claim, loss, or damage arising from our services is limited to the amount of the service fees paid by the Client to us.
We are not liable for any loss or delay caused by changes in UK immigration law, the government’s administrative delays, or the Client’s own actions or failure to comply with their responsibilities.
7. Governing Law and Dispute Resolution
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Jurisdiction: Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Termination
We may terminate the service agreement immediately upon written notice if the Client breaches any of these Terms and Conditions, particularly by providing false information or failing to pay the agreed fees.
